Frequently Asked Questions
Is there a minimum order?
There is no minimum order for either the pick up or delivery option.
When is the Online Market 'open and shut"?
The Online Market opens at 12:01am on Fridays. It shuts the following Thursday at
11:59pm. Orders made before 11:59pm Thursday are for that Saturday's pickup.
Any orders made after that are for the following Saturday.
Example 1 - order is made at 4:00pm Thursday, November 19th. Order will be
ready Saturday, November 21st.
Example 2 - order is made at 9:00am Friday, November 20th. Order will be ready
Saturday, November 28th.
Are there any exceptions to closing hours?
Yes. For inventory management reasons, Burt’s Greenhouses closes at 3pm on Wednesdays and Nat's Bread closes at 3pm on Thursdays.
When and where is the pick up?
Pick up is on Saturdays between 12:00pm – 4:00pm at the Haus of Plants, 239A
Do I need an account to order?
Yes. It speeds up your check out and gets you tied into the Ottawa Street Markets
Community. Please be sure to verify your account by answering the email sent
to you after your initial registration.
What health and safety measures are you taking to protect customers?
We continue to follow recommended OPH public health measures. Market staff are masked at all times when picking and packing your orders.
How much is delivery? When can I expect it?
Delivery is $8-$10 flat. They are all done on Saturdays. We aim to get all deliveries
done - east of Bank st between 10am and noon and west of Bank st between
noon and 2pm.
Should I bring my reusable bags with me?
You can, but not necessary. Your order will come in a recyclable paper bag or
Can I modify or cancel my order?
Yes. Best option is to just cancel your order and start again.
If I sign up for the newsletter, do I get bombarded with malarkey?
No. The newsletter comes twice a week. It includes community news, Market
updates and facts about the vendors. You will not receive anything more.
If I order on Friday, would I pick it up on Saturday immediately after?
No. Please see point #2.
Are there any additional/hidden fees?
No. We are upfront about all the costs.
Can I pay when I pick up my order?
No. All items are prepaid through the Online Store. There is no cash exchanged
on site and no additional items for sale.
Do I have to stick to my allotted time slot?
Yes, please. It will prevent bottlenecks and allow us to get the local goodness out
to as many people as possible.
Can I return or replace items?
We encourage you to check the contents of your order for accuracy before you
leave the Pickup area. If an item is missing or unsatisfactory, we will
replace it with the same or similar product the following Saturday. Because we
will have only the quantities ordered for any given week and nothing additional,
we would not be able to replace the item immediately.
Of course, we will do our best to get you the item sooner than the following
week, but we do not guarantee it.
Still have questions?
Drop us an email at firstname.lastname@example.org.